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Privacy Policy

Last updated: July 2026

Privacy Policy – FlandersCobblestone Aparthotel

At FlandersCobblestone , we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and applicable Belgian data protection legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or stay at our property.

1. Data Controller

FlandersCobblestone

Teirlinckstraat 24

6960 Brakel

België

Email: info@flanderscobblestone.be

Phone: +3255 47 48 46

2. Personal Data We Collect

Depending on your interaction with us, we may collect the following information:

Full name
Adres
Email address
Telephone number
Date of birth (if legally required)
Nationality (where required by law)
Reservation details (arrival/departure dates, number of guests)
Payment information (processed securely through our payment providers)
Communication records (emails, messages, contact forms)
IP address and website usage information
Special requests you voluntarily provide (for example dietary or accessibility requirements)

We only collect the information necessary to provide our services.

3. How We Collect Your Data

We collect personal data when you:

Make a reservation directly through our website
Contact us by email or telephone
Book through third-party booking platforms (such as Booking.com or Airbnb)
Subscribe to our newsletter (if applicable)
Visit our website through cookies and analytics tools

4. Why We Process Your Data

We process your personal data for the following purposes:

Managing and confirming your reservation
Providing accommodation services
Processing payments
Communicating before, during and after your stay
Complying with Belgian legal obligations, including guest registration requirements
Improving our website and customer service
Preventing fraud and ensuring security
Sending marketing communications only where you have provided your consent

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

6. Sharing Your Data

We do not sell your personal data.

We may share your information only with:

Payment service providers
Booking platforms
IT and website service providers
Accountants or legal advisers
Government authorities where legally required

All third parties are required to protect your personal data and process it in accordance with GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil your reservation
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

After the applicable retention period, your personal data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

9. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data (where legally possible)
Restrict processing
Object to processing based on legitimate interests
Receive a copy of your personal data (data portability)
Withdraw your consent at any time where processing is based on consent

To exercise your rights, please contact us using the details provided above.

10. Cookies

Our website may use cookies to improve user experience, analyse website traffic, and ensure proper functionality.

Where required by law, we will request your consent before placing non-essential cookies.

Please refer to our Cookie Policy for more information.

11. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place as required under the GDPR.

12. Complaints

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be available on our website.

14. Contact

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:

Flanders Cobblestone

Email: info@flanderscobblestone.be

Address: Teirlinckstraat 24, 9660 Zegelsem

België

Dubbel appartement

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